Returns and refund policy
Want to know more about our return and refund policy? You can find all information and our FAQ below.
As all Furs by Romy items are custom made on order, we unfortunately refuse exchanges for different sizes, colors or designs. Due to our items being custom pieces we also don't accept any returns.
After you've placed your order and chose your size (you can choose sizes XS, S, M, L, XL, XXL or add your personal bust measurements in the notes of your order) we will start producing your customized item.
Please keep in mind, even though you choose any of our "regular" sizes, those items will also be made custom for you in your choice
of color and design. For that reason, also our standard sizes
are seen as a custom made piece.
Unsure about the size? We'll always be happy to help you out find the right size. Simply direct message or e-mail us.
After you chose all steps, we will start cutting the fur for the right size, painting it in the color of your choice, cutting it another time in the design of your choice and after that we'll start making your item.
As there are uncountable options with all our designs, sizes and over 50+ colors unfortunately we can't accept returns or exchanges on orders.
​
For this reason we also have an estimated production and delivery time of +- 14 business days. Please keep in mind this estimated time can always vary depending on sale, Holidays or other busy periods.
FAQ
Do you accept returns or exchanges?
Unfortunately we don't accept any returns or exchanges, as all items ordered on our webshop are custom made on order (find more information on our "return & refund" policy page) or at the information on all product pages.
​
How long does it take until I receive my order?
Our estimated production and delivery time is around +- 14 business days. Please keep in mind this can vary during sale, Holidays or busy periods.
​
I'm unsure about the size. How do I pick the right size if I can't change/return my order?
We recommend measuring your bust size at the largest width. Please add this information in the notes of your order. We will add 5cm extra to your personal measurements and that size will be guaranteed the best size for you.
​
Any other questions?
We're happy to help you, please contact us
by e-mail: fursbyromy@outlook.com